On the 11th of February, Friday, Airtel users across India faced a brief outage, due to a technical glitch.
Although the problem was fixed soon, the hours of outage created a ruckus with its customers. Several users complained about the Airtel downtime on social media. The issue impacted both broadband and cellular users on the telecom network, as per the user reports emerging on social media. It was also not limited to a specific circle as the reports suggested its impact on a pan-India basis.
Meanwhile, an Airtel spokesperson confirmed that the services were fully restored shortly after fixing the glitch. The spokesperson said, “Our Internet services were briefly disrupted this morning due to a technical glitch. The services have been fully restored. We deeply regret the inconvenience caused to our customers.”
A large number of users also took to Twitter to raise their complaints. User reports suggested that the issue impacted Airtel broadband as well as mobile networks. The Airtel app and customer care service were also inaccessible to some users.
Shortly after the Airtel outage emerged, #AirtelDown started to trend on Twitter.
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