On Saturday, Indian badminton star P.V. Sindhu slammed Indigo Airlines for bad service from an employee. The Olympic medalist wrote about her horrible experience while flying to Mumbai.
Sindhu’s Tweet read, “Sorry to say ..i had a very bad experience when i was flying by 6E 608 flight to bombay on 4th nov the ground staff by name Mr ajeetesh.”
She went on to say, “Ground staff (skipper) mr ajeetesh behaved very badly and rudely with me. When the air hostess Ms ashima tried to advise him to behave properly with the passenger (me) but to my surprise he behaved very rudely with her. If this type of people work for a rupted (reputed) airline like indigo they will spoil their reputation. (sic.)”
Indigo responded to Sindhu’s Tweets explaining the badminton player was carrying an over sized bag which could not fit in the overhead bin. They said, “Ms. Sindhu was informed that it will be moved to cargo hold of the aircraft. This is the same policy we follow for all customers. Over sized baggage inside the cabin inconveniences other customers and can also be a safety hazard if it cannot be secured properly in the cabin.”
The airline also denies the staff were rude to P. V. Sindhu. The statement read, “During the entire conversation, the member of the IndiGo ground operations remained calm. After several requests to her manager, they finally consented to the removal of the bag from the cabin. We then placed the over sized baggage in the cargo hold and was handed over to Ms. Sindhu on arrival.”
The statement concluded with, “We are extremely proud of Ms. Sindhu’s sporting achievements and are grateful for the laurels she has won for our country. However, safety of our operations is paramount to IndiGo. We hope that Ms. Sindhu will appreciate that our colleague was only carrying out his duty in the best interest of a safe and reliable operation.”
