People can expect a prompt redressal of grievances by posting complaints on Traffic police’s Facebook or Twitter pages. The police will be assisted by a group of students from Indira Gandhi Technical University. These girls will help the police to analyze the data related to accidents and complaints received via social media.
Ten girls who are pursuing their Masters in Computer Applications would also work on developing an app based system for the policemen to analyze and categorize traffic complaints. These girls are helping the police as a part of their two months internship program.
This process can reduce the response time, said the police.
Ajay Kashyap, the Special Commissioner of traffic said, “We plan to take their help in data analytics as doing it manually takes up a lot of manpower. We approached the university for an internship program for their students and they came up with this idea.”
These students will work with the IT cell of Delhi Traffic Police to gather the complaints received on Facebook, Twitter and WhatsApp. Actionable posts will be split from non actionable ones. For the every 10 complaints received via social media, only three are actionable, the officer said. However, they have to sift through all of them manually. The app prepared by the students will automatically detect complaints on which action can be taken.
The students will be provided with the accident data which were collected over a year to help them analyze the cause, timing and the nature of the accidents. The work is under way to prepare an annual accident data report with an aim to bring down the numbers. The activity will be monitored by the Joint Commissioner Garima Bhatnagar and the Deputy Commissioner of Police.
The students who have been inducted into the team have more than 10 GPA score in semesters and they have also taken part in National level Hackathons. “It’s not possible to have policemen everywhere; so, feedback from road users is an important source of information. We can use software to prepare apps that could be of immense help to police,” said a student.
